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Xbox Live Marketplace
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Xbox Live Marketplace
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===Problems with replacement consoles=== Per Marketplace design, the [[digital rights management]] license for downloaded content is tied to both a specific user, as well as to a specific console. This means that to access the content, the user either needs to be signed on to Xbox Live using their Gamertag, or be playing on the original console the content was purchased on.<ref>{{cite web|url= http://www.xbox.com/en-US/community/personality/elle/20060814-shoptilyoudrop.htm|title=Xbox.com "Shop 'till you Drop" (subsection):Usage restrictions|accessdate=2007}}</ref> As a result, users with replacement consoles (either as a result of a warranty claim, or due to an upgrade to the [[Xbox 360 Elite]] model) cannot use previously downloaded content without being connected to Xbox Live. This has the effect of restricting usage of purchased content when no Internet connection is available. An additional wrinkle is added when there are multiple accounts on one console. In this case, all accounts can normally share content when it was downloaded on that system. However, if the system is replaced, then only the actual Xbox Live account to which the content is tied can make use of it (a workaround exists whereby the non-purchasing gamertag can use the content, but only if the original purchasing gamertag is signed into Xbox Live as a secondary profile). Microsoft's original attempts to resolve these issues were limited to transferring licenses to consoles replaced under warranty. This required contacting Microsoft support, and the console must have been replaced through Microsoft itself or a warranty from the retailer where it was originally purchased. License transfers could not be performed in the case of a voluntary upgrade (e.g., if the user purchased an Xbox 360 Elite to replace their old console). Microsoft support states the license transfer process takes 20-30 days, however users have found that it can take much longer. As of June 2008, Microsoft has released an [http://www.xbox.com/drm online tool] that allows users to transfer licenses from the console where they were originally purchased to another. This is done in a two-step process, where all licenses are first migrated on the server side, and then downloaded onto the new console. To prevent abuse, this process can only be performed once a year. Licenses remain bound to the Gamertag regardless, so users who store their profiles on portable memory units can continue to use purchased content on any console when signed into the service.
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